What you see for each business
- Its rating against its market: compared with the businesses of the same kind in the same city, not with a fixed number.
- What its reviews complain about: long waits, being hard to reach or to book, pricing, billing, staff, quality or cleanliness, each with how many of its reviews mention it (read from up to five reviews per business).
- Its reviews, each credited to its author, and a short reason it was ranked where it is.
Narrow by complaint, for free: “only the ones whose reviews mention rude staff”, “billing complaints in at least 2 reviews”.
Starting the conversation well
Lead with the one problem their customers repeat and how you would address it, not with their star rating. Pinweaver can draft a short first email from those reviews; you read it, change it, and decide whether to send it. Reviews are public, but the people behind the business are not a target: keep it respectful and lawful.
Is Pinweaver right for you?
Read this before you sign up. We would rather you not pay for something that will not help.
A good fit if
- You help local businesses improve their reviews and how they handle them.
- You sell review software, customer-service training or mystery shopping to local businesses.
- You want to know what a business's customers complain about before the first call.
Not the right tool if
- You want to remove, buy or write reviews: Pinweaver does not do that, and it is against Google's rules.
- You need every review a business ever received: complaint counts are read from up to five of its reviews.
- You track your own business's reviews: Pinweaver finds and ranks other businesses; it is not a review-monitoring tool.
Limits to know
- A business rated 4.3 stars or more is never listed for weak reviews, so in a strong market the list can be short.
- The CSV export carries each business's Google Maps link, its score, and what its own website shows (an email it publishes, a person it names, what it lacks). Business names, phone numbers and addresses come from Google and stay in the app, as Google's terms require.
Sentences to try
Any city, any trade. Type it the way you would say it:
- “restaurants in Boston with bad reviews”
- “hotels in Barcelona whose reviews mention cleanliness”
- “car repair shops in Phoenix rated under 3.8”
Questions
- Why not just search for businesses under 4 stars?
- Because ratings differ by city and trade. Under 4 stars returns nothing in some markets and too much in others. Comparing each business with its own market shows who is really behind.
- Can I see the review text?
- Yes, in each business's drawer, with every review credited to its author.
- Can I filter by a specific complaint?
- Yes, by chat and for free: long waits, staff, pricing, billing, quality, cleanliness, being hard to reach or hard to book.