Refund policy

• Starter and Pro renew every month until you cancel. Cancel any time from Account, with Cancel subscription.
• You are not charged again. You keep your plan, and the credits it gave you, until the end of the month you paid for.
• Credits you bought in packs never expire, so they stay usable after a plan ends.

• A plan payment (the first one or a renewal) is refunded in full if you ask within 14 days of it and have not spent any credits since that payment.
• A credit pack is refunded in full if you ask within 14 days of buying it and have not spent any credits since you bought it.
• Once credits have been spent, the payment that gave them is not refundable: each credit pays for a search and a lead that were delivered to you. You only ever pay for leads delivered: a hunt that comes up short, or stops partway, gives the rest of its credits back on its own.
• The free trial (100 credits) costs nothing, so there is nothing to refund.

If you were charged twice, charged after cancelling, or something did not work as described, write to us even after 14 days. We look at every case and refund what is fair.

• Write to support@pinweaver.com from the email address of your account, and say which payment it is about (the date and amount are enough).
• We answer within 3 business days. An approved refund is sent back through the payment provider you paid with and usually reaches you within 5 to 10 business days.
• When a plan payment is refunded, the plan ends and the credits that payment gave are removed.

This policy does not take away any right you have under the consumer law of the country you live in. It sits alongside our Terms of service.